I have been talking online with customer care but the only solution given is to remotely connect to my machine to try the register. Do I have to de-activated the product first? How? I have tried to remove the inner blanks of the code, press enter, and nothing seems to work. Is it possible that the license is anyway blocked or something? When I type the serial number it appears as invalid too, but after pressing enter it appears ok. So we have followed the instruccions given in , obtaining the request code from the machine where the sw is installed.īut the request code is always refused as '"Request Code is invalid". That machine had to be resinstalled so the photoshop has been installed again. The SW was activated using offline activation two years ago. Hello, I had a Photoshop CS6 License installed in a machine that for safety reasons cannot be connected to internet.
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